Junior Customer Success Manager

Location: Buffalo, N.Y.
Type: Full-Time
Starting Date: Summer 2022
Reporting To: Head of Customer Success

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About KYKLO

  • Gartner, a world-leading research, and consulting company, named KYKLO a “Cool Vendors in Digital Commerce.” We are also a 43N semi-finalist, have been nominated as one of the top 10 start-ups in Southeast Asia, and in 2020, made Buffalo our US home! Now we need you to join our KYKLO family!
  • Our vision is to become the #1 B2B platform in the world for content and B2B ecommerce for distributors and manufacturers.
  • Our mission is to get the electrical industry online!
  • At KYKLO, we provide our customers (electrical, industrial, and mechanical distributors) the best plug and play software platform, backed with great UI/UX and first-class SEO enriched technical content.
  • KYKLO enables customers to drive efficiency by automating and/or enhancing different business processes such as quotations, order management, product information management, and complex B2B pricing methods.

About Your Role

We are looking for individuals that love to help customers reach their full potential and thrive developing from Small to Mid-Size Organizations (SME) to Large multi-billion-dollar organizations. The role of Junior Customer Success Manager will be to focus a majority of their efforts on select accounts (smaller number of accounts, with more complexity or strategic value). You should be an autonomous worker who loves to work within all levels of an organization and alongside 3rd party suppliers.

Your role will be to:

  • • Once a customer is signed, on-board the customer through an in-person visitation and webinar sessions.
  • Help customers engage with their end-user base to further along their digital journey.
  • Support customers and their 3rd party system integrators throughout the integration of the KYKLO SOM into their ERP system or other 3rd party systems (CRM, etc).
  • Keep strong relationships at all levels of the customer organization and maintain that customer at a healthy level, minimizing risk of churn.
  • Comply with KYKLO systems and processes.
  • Routinely provide as-needed training to make sure that customers are grasping the KYKLO SOM platform and are becoming autonomous.
  • Occasional travel could be required. (Less than 10%).

Skills and Experience

  • • At least 5 years of overall working experience in customer facing roles.
  • At least 2 years of experience in customer service, account management, or related job duties.
  • An ability to feedback to KYKLO leadership where customers are and the reason why they are at that level.
  • A willingness and ability to challenge operations’ levels of an organization while daily working and assisting customers.
  • A background coming from a B2B industry dealing with distributors, ERP systems, software project implementation, change management is highly advantageous.
  • Being able to keep projects moving forward, holding people accountable, defining an action plan with deliverables and clear timeframes.
  • Proven ability to deploy a project while mixing both internal and external people. Converting people to partners.
  • A willingness and ability to have technical savviness of the KYKLO SOM Platform.
  • An extremely strong background in self-motivation and an ability to not be discouraged = High perseverance.
  • Knowledge of B2B SMEs -retail, distribution is highly advantageous.

Your Benefits

  • NYS tax-exempt role till 2030.
  • Medical, Dental, Vision, fully provided by company.
  • 401(k) plan with company match.
  • Hybrid working location after training.
  • Great base salary + Uncapped Commission.
  • Excellent paid-time off program.
  • Casual dress code outside of client meetings.

Join the Family Now

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