Junior Technical Consultant

Location: Bangkok, Thailand
Type: Full-Time
Starting Date: As soon as possible Local attractive package, commensurate with experience
Reports directly to the VP of operations.

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About KYKLO

  • We have been nominated as one of the top 10 start-up’s in South-east Asia, one of the Gartner's Cool Vendors in digital commerce, and we are hungry to be even better.

    Do you want to work for a company that will make all your other friends jealous? Do you want to be part of something amazing? If so then apply now!

  • Our vision is to become the largest B2B platform in the world for content and B2B commerce.
  • Our mission is to get the electrical industry online!
  • At KYKLO, we provide our electrical & automation distributors customers the best plug & play e-commerce platform, with the best technical contents and UX. Our customers are the most valuable partners, your role in customer success will be to delight our customers and become their trusted advisor to make them successful.
  • In KYKLO, thanks to our B2B features and enriched content, we enable our customers to optimize their operations and deliver a 1st class eXperience to their buyers by automating different business processes such as order management, product information management, complex pricing structure management, matrix or and customer relationship management.
  • More than a “stand alone” and “ready to use” software, KYKLO SOM platform will make the electrical & automation community move to the digital era.
  • At KYKLO we believe that our customers are not strangers, they are our most valuable partners. Your role in customer success will be to delight our customers and become their trusted advisor to make them successful

Drive and secure the successful deployment of KYKLO SOM platform:

  • Expected Outcome: 100% of our customers webstores are L!VE within one month.
  • Expected Outcome: After 1 year, more than 75% of our customer's business is going through KYKLO SOM.
  • Expected Outcome: 95% of existing customers are renewing their subscriptions with KYKLO
  • Coach/mentor/train our customers and lead them to having the highest potential outcome using KYKLO
  • Expected Outcome: 80% of customers are using the platform on a daily basis within the first three months of on-boarding
  • Expected Outcome: 75% of customers promote the platform amongst other distributors within their industry.
  • Know our software and learn how to simplify it in a way that anyone can understand it, grasp it, and utilize it to the fullest.
  • Expected Outcome: 100% of customers understand the software platform and business processes

Skills and Experience

  • Outstanding communication skills both written and verbal.
  • Able to communicate in English in a professional setting.
  • Be able to share customers’ feedback to the organization.
  • Have systematic working style with a high orientation to detail.
  • Willing and able to represent KYKLO.
  • 1-3+ years of experience in a client facing role in a technical field either dealing with distributors or in software implementation.
  • Be able to simplify complex issues so that the average person can understand.
  • Be great in person, on the phone, and via web sessions.
  • Be able to manage a customer’s state of mind- motivate them, coach them, calm them, make them happy.
  • Computer literate (MS Excel, Internet, E-Mail, instant messaging).
  • A background in a technical/engineering field is highly preferred.
  • Ability and desire to be self-motivated, learn, and work autonomously.

Your Benefits

  • Unlimited paid time off so that you may follow your outside the workplace passions or re-energize when necessary.
  • Flexible working hours .
  • Extensive training and learning opportunities.
  • Be part of a high potential B2B e-commerce company.
  • Ability to grow your career in a rapidly expanding company that has plans for global expansion.
  • “Come as you are” dress code (shorts + T-shirt allowed) outside of client meetings.
  • Joining a dynamic multi-cultural growing company that considers themselves family.
  • Competitive pay based on experience.

Join the Family Now

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